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ISO 9001:2015

ISO 9001:2015 - Quality Management System

The globalization of world trade, the scope and scope of competition has increased the number of participants in the competition. In addition, the participants are becoming more and more innovative with each passing day. Customers have become more informed and customer expectations have reached the highest level. It is not enough to meet customer expectations anymore, so it is necessary follow continuously customer expectations. The pace of innovation has increased, especially in the field of technology, which has previously been very wide. It is very difficult for companies which are not to be able to keep pace with the changes. For companies to stay afloat, they need to produce products or services that involve all customer needs and expectations. For this reason, companies must implement the Quality Management System (ISO 9001:2015), which covers all stages from design phase to production, marketing and after-sales services. Following the introduction of the Quality Management System, companies will be able to easily obtain the ISO 9001:2015 International Certificate.

The ISO 9000 Quality Standards series is a standard designed to improve customer satisfaction by building and upgrading the ISO 9001:2015 Quality Management System and issuing ISO 9001:2015, and published by the International Organization for Standardization (ISO). ISO 9001 include in this series .​

ISO 9001:2015 is an internationally recognized quality management system that offers customer satisfaction, meeting customer expectations, needs and legal conditions. The Quality Management System defines the terms of the Company's organizational structure at many points, from customer reviews to customer satisfaction, from data analysis to effective process management, from internal audits to product design, from procurement to sales. ISO 9001:2015 is basically a control mechanism. The purpose of this Standard is to reduce, eliminate, and prevent errors and defects that may arise. The International Standard ISO 9001:2015 relates directly to the quality of the management system, not the quality of the products and services. The main process here is the production of quality products and services that will meet the needs of customers in the creation and implementation of an effective Quality Management System. 

The ISO 9001:2015 International Standard has completely given the companies how to create a quality management system. The "standard" is the creation of a Quality Management System that meets the requirements of the standard, rather than a Quality Management System.​

What are the benefits of the ISO 9001:2015 International Certificate?

  • Specifies the minimum conditions for an effective quality management system.
  • The conditions are general and can be applied to each sector, with no distinction.
  • It tells you what to do, not how it is done.
  • Customer-friendly enterprise reduces customer complaints and increases customer satisfaction and affiliation.
  • Giving a better product design while keeping the client's wishes and expectations in the foreground.
  • Good design and planning reduces the cost of processing.
  • Minimizes the costs of poor quality caused by quality problems.
  • Effective management can be ensured by better planning of activities and faster problem solving.
  • As all problems are systematically analyzed, there is a steady development in the enterprise.
  • Engagement of employees is ensured, motivation and excitement are increasing.
  • With continuous improvement in each area, the percentage of skilled workers increases.
  • A systematic approach to solving inter-enterprise problems increases productivity.
  • The quality of the organization is strengthened, the customers' confidence is growing.
  • Creating a systematic and administrative infrastructure allows one step further towards the organization.

Who can obtain the ISO 9001:2015 International Certificate?

All companies or organizations (private, state, NGO, etc.) can apply to A to Z. These businesses include manufacturing, the food industry, the energy sector, restaurants, hotels, service industries, educational institutions and all the businesses we know.

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